And so we continue the tale of woe of trying to buy my train tickets for Transpocalypse.
Last time on The 12 Tasks of Pandora I was told Central Trains were fannying about switching from return fares to singles only. The incredibly helpful girl at Norwich station gave me a timetable with *new single fares* scribbled on, and the advice to leave it for a couple of weeks. So I did.
I was about to ring the ticket sales line when I noticed the warning “Please note this telephone service is for ticket sales only. If you wish to enquire about times or prices please call National Rail Enquiries on…”
After a bit of negotiation, where it is clear I have access to better information than the National Rail Enquiries helpdesk, I am told that Central are still selling return tickets. Thanks. Bloody helpful you’ve been!
So I call the sales line after all. And it’s an automated voice recognition system. First off I’m invited to take part in a customer service survey. With hindsight I wish I’d said yes. I then go through all the palaver of calling out the trains, times and stations I want in a clear voice. And then I get “Please wait while I transfer you to our partner service” and I’m on the line to a young girl, who asks for all the details again as their system isn’t playing. After a brief mix up (because anybody could confuse LIVERPOOL with CHESTERFIELD) I am offered an advance saver for over £100.
“No thanks,” I say. “I want a Value 7.”
“Not available,” is the reply.
“Why?” I ask.
“Sold out,” says she.
“Already? For the end of January 2007?”
“Or not available…”
“And how do I find out?”
Five minutes later.
“They’re not available yet. Try again in a week or two.”
So I’m still without travel yet and it’s getting closer.
1 day ago